Homes in Cumbria and other parts of the North West could be without power until Friday (December 3) due to the damage caused by Storm Arwen.
Thousands of properties are currently facing another night without electricity after what has been described as the worst mass outage in decades.
This weekend saw more than 16,000 homes suffer power outages in Cumbria as debris and falling trees damaged a large number of overhead powerlines.
Hundreds of properties across Carlisle, Milnthorpe, Kendal, Cockermouth, Grange-over-Sands, Windermere, Carnforth and Ulverston are still without power tonight (November 29).
Electricity North West (ENW) issued an update to customers at 9pm tonight warning that “some repairs and restoration will not be complete until Friday”.
Bosses have not specifically stated which areas could be facing the longest delays.
The ENW statement read: “We’re so sorry about the length of time you have been without electricity.
“Due to the impact of Storm Arwen we haven’t been able to provide updates as often as we’d like.
“The network has been severely damaged and our teams are continuing to work in challenging conditions to complete repairs across the region.
“We are currently anticipating that some repairs and restoration will not be complete until Friday 3rd December.
“Faults are being updated this evening to reflect anticipated restoration times on our website, which we understand is a key point of reference for our customers.
“Areas have been impacted significantly by both the damage caused and there are many areas where we haven’t been able to gain access a quickly as normal due to fallen trees, road closures and weather conditions.
“We understand the impact and the frustration not having power for so long is causing our customers.
“Your welfare is our main priority and we are working with local partners for additional support in the communities most affected.
“If you have family or friends, you can stay with we recommend you do so.
“Whilst our phone lines continue to be extremely busy if you need assistance please can us on 105 and hold to speak to an agent.
“Please take care and stay safe and we will be in touch. Thanks, ENWL”
The statement has prompted anger on social media from some affected customers.
One replied: “That will mean a week without electricity or water for my family. This is just not good enough . We cannot stay with friends indefinitely.”
Another wrote: “Similar position myself, we’ve been without power, hot water and heating since 21:40 on the 26th, I expect Electricity NW to reimburse hotel costs at a minimum.”
A third commented: “No communication as promised via text messages and the update is incorrect on a daily basis, only our property without power on our road.”
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