NHS Morecambe Bay CCG receives GP patient satisfaction survey statistics

PATIENT satisfaction with GP services in Morecambe Bay has dropped to its lowest ever level according to new figures.

Each spring, NHS England and market research company Ipsos Mori survey patients across England on how they feel about their local GP services. 

Between January and April 4,276 patients in the Morecambe Bay Clinical Commissioning Group (CCG), which manages local GPs. 

The results show 79.7% of people in the area would describe their GP experience as ‘good’ – down from 86% in spring 2021, and the lowest in any year since 2018, when comparable data is first available.

The survey further found that 31.7% of people with long-term health conditions do not feel they have had enough support from local services – up from 23.8% last year.

Peter Tinson, director of primary care for Lancashire and South Cumbria Integrated Care Board (ICB) which manages Morecambe Bay CCG said: “At the time the survey responses were being gathered, GP practices were at the centre of delivering the COVID-19 booster programme as well as their day to day services for patients. 

“Practices were and still are facing significant workforce pressures both from covid-related absence and a sustained reduction in the number of GPs.”

According to Mr Tinson, there were 864 GPs in September 2015 compared to 750 in March 2022. 

“Despite this, general practice continues to provide more appointments – in May 2022 there were in excess of 159,000 appointments offered to patients in Morecambe Bay, 64 per cent of these being face to face and 45 per cent being provided on the same day they were requested. 

“It is encouraging that the majority of people were happy with the appointment that they had been offered.”

“What the GP patient survey data also tells us is that many people are being offered a choice of appointment time and type and more options around which health professional they see. We now offer a range of appointments including face-to-face and telephone consultation as well as a range of additional roles within practice that can offer help to patients when they need it.”  


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