The Royal Mail Xmas delivery scam customers should be aware of

Experts are warning those who use Royal Mail to show caution this Christmas after reports of a dangerous scam have emerged.

Rafts of emails have been sent out to people across the UK, claiming to be from Royal Mail. Within the emails, there are allegations that Royal Mail has attempted to deliver an item but were unsuccessful.

Now, Local Neighborhood Watch Schemes have issued a warning asking customers to be extra careful this festive season as the new phishing scam could be circulating further around the country’s inboxes.

One email was sent to a homeowner in the Buckinghamshire area of England, with customers in every corner of the country now being told to be careful.

The message asked the resident to pay a fee of £1.99 in order to redeliver the item, the MEN reports. They were then encouraged to enter bank details online to complete the transaction.

Digital privacy expert at ProPrivacy Ray Walsh said: “Anybody who receives an email claiming to be from the Royal Mail must remember that they will not ever be asked to pay a re-delivery fee.

“Never input your bank or card information after following a link on any emails that claims it is from the Royal Mail, because it will result in your card details being stolen by criminals.

“If you have reason to believe that you may have been tricked, it is essential that you contact your bank and cancel your card at once, additionally check your statements for any signs of unauthorised transactions.”

Responding to the scam, Royal Mail said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by contacting us.”

The company also said that hose who have been victim of the scam should contact their police force and obtain a crime reference number.

Customers are urged to check the subject line and email address before responding to a message.

“Fraudsters often use subjects or greetings that are impersonal and general, like ‘Attention Royal Mail Customer’,” a Royal Mail spokesperson said.

“They may use a forged email address in the ‘from’ field like ‘delivery@royalmail.com’.

“They may even use the Royal Mail logo. None of this guarantees the email has come from us.”

Royal Mail also said the sender, subject and content may change slightly but often they:

  • State there’s a parcel waiting to be collected
  • Ask for payment before an item can be released for delivery
  • Prompts you to open a link or document
  • Asks you to send a text message or call a phone premium rate phone number

To report scams to Royal Mail, email scam.mail@royalmail.com or phone 0800 0113466.

Alternatively, they can contact Action Fraud on 0300 123 2040.

Lancs Live – Cumbria